Health Care Satisfaction Levels of Parents Whose Children Are in Hospital Because of Acute and Chronic Illnesses

Abstract

Background: Health care satisfaction is one of the most important indicators of quality patient care. Objectives: In research, it was aimed to determine the health care satisfaction levels of parents whose children are in hospital because of acute and chronic illnesses and influencing factors. Methods: The study was conducted with 109 parents who accompanied the child in the hospital. The data of the study were collected by using “Description Form” and “PedsQL Health Care Satisfaction Scale”. Data were evaluated by descriptive statistics, Student t, ANOVA, Kruskal Wallis and Mann Whitney U tests. Results: It was found that 51.4% of the children included in the study were hospitalized due to acute illness and 88.1% of the interviewed parents were mothers. It was found that the satisfaction scores of the parents who stayed in the hospital for more than 20 days decreased as the duration of hospital stay prolonged; the satisfaction scores of the parents who were informed about the diagnosis, treatment and care of their child while staying in the hospital increased; the satisfaction scores of the parents who needed to express their feelings of stres and anger decreased (p < .05). Conclusion: It was determined that parents who accompanied their children in the hospital were informed about the diagnosis, treatment and care of their children, increased their general satisfaction levels and decreased their levels of stres and anger. In this direction; It can be suggested that nurses give counseling and education services to parents.

Keywords

• child
• parent
• nursing
• satisfaction
• healthcare