Digitalization of the housing and communal services: development prospects

Abstract

The subject of the research is to study the impact of modern digital technologies on the organization and management of public utilities within the framework of the concept of “smart HCS”, which ensures optimization of municipal budgets, reducing the costs of homeowners for the maintenance of real estate, and, as a result, improving the quality of life of citizens. The purpose of the study is to identify promising areas of digitalization of the housing and communal services sector (hereinafter referred to as HCS), creating comfortable and safe living conditions for citizens using smart technologies adapted to the “smart city” concept. In the course of the study, the methods of scientific analysis were used, including methods of analogies for generalization and comparative analysis of the digitalization of such areas as the “smart” housing sector and the “smart” utility sector. The result of the study is to highlight the most promising areas of digital transformation of the public utilities sector and the positive effect that can be obtained for each participant in this business process. As a conclusion, it should be noted that the active implementation of the concept of “smart HCS” will help in solving such problems as increasing the readiness of management companies and resource supplying organizations to use digital technologies for high-quality provision of public services to the population, intensifying work on the formation of a unified information environment for control and supervision in the field of HCS through the further development of SIS HCS, etc.