THE FAMILY’S FEELINGS IN INTERACTION WITH THE NURSING TEAM

Abstract

This qualitative cross-sectional field study, carried out between August and September 2011 with 30 family members who had been through the experience of being a companion in hospital, aimed to ascertain their feelings in the interaction with nursing, identifying points of interference, expectations and suggestions. The quantitative results from the interviews were analyzed with the help of descriptive statistics, while the qualitative results were analyzed through Bardin’s content analysis, resulting in the categories Welcoming and efficient-efficacious Communication. The positive points were related to behavior and technical action: the negative, to administrative conditions and confusion about the role of the companion. The expectations were met, pointing to the positive, satisfactory perception of the quality of the care; the suggestions valued the operational and interactional aspects. It was concluded that the perception of the companion about the quality of care provided by the nursing team was good, with the relational aspects being cited most.

Keywords

• Nursing care
• Family nursing
• Health evaluation
• Qualitative research