Best Practices Kits for the ICT Governance Process within the Secretariat of State-Owned Companies of Brazil and Regarding these Public Companies

Abstract

This article introduces an Information and Communication Technology Governance Kit to be used by the Brazilian Secretariat of Coordination and Governance of State Enterprises (in Portuguese, Secretaria de Coordenação e Governança das Empresas Estatais—SEST) in regards to its governed companies. The proposed kit is an instrument of targeting, which presents a set of best practices and conditioning aimed at the development and implementation of improvements in the management of ICT resources by Brazilian state-owned companies that are controlled by SEST. The proposed kit comprises three situation scenarios and four maturity levels. For each proposed process, the artifacts and templates are presented for the controlled companies to implement their respective processes so that these companies guide the improvements in their ICT governance maturity level. Considering that SEST is the principal entity in this governance structure, the main contribution of the proposed kits is to facilitate, guide and improve the maturity level of all Brazilian state-owned enterprises.

Keywords

• ICT governance
• best practices
• conditioning factors
• implementation of ICT governance practices
• Brazilian state-owned companies