Comparing students’ perceptions of how process management can be used to improve organisational operations

Abstract

The main objective of this article is to identify students’ awareness of the possibilities of using process management in improving organisational operations. The study was conducted in the first and final year of study at the University of Warsaw, which simultaneously allowed for a comparison of the impact of the implementation of the study programme on the increase in awareness of these possibilities. The research was carried out using the CAWI method. The questionnaire prepared for this purpose was first validated with experts in the field of business process modelling and then made available to students for completion on the University of Warsaw servers. The research showed that interest in process management among students entering the University of Warsaw is not very high, and emerging innovations in this field are not known. What is crucial from the point of view of the University of Warsaw is the fact that more than 90% of the students gained basic information about process management at the university, so they excel at using it in their professional work. The most significant and encouraging information is that more than 35% of the surveyed students at the University of Warsaw use process management in their professional work. The completed study had its limitations – it was conducted in only two university departments. The recommendation is that the students themselves complement their interests with knowledge that almost guarantees their later employment and demonstrates their understanding and modern approach to the interpretation of economic phenomena. On the basis of the research, it was proven that despite the students’ average knowledge of process management, they consider it essential for use in their future work.

Keywords

• process management
• innovation
• technological change