Public Service Innovation at PT. PLN (Persero) Kawangkoan Customer Service Unit

Abstract

This study means to depict the Public Help Advancement at PT. PLN (Persero) Kawangkoan Client care Unit. This study utilizes an illustrative subjective methodology, the quantity of witnesses is 8 (eight) individuals with information assortment procedures specifically perception, meetings, and documentation, with information examination strategies through information decrease, information show, making determinations. The outcomes showed that Public Help Advancement at PT. PLN (Persero) ULP Kawangkoan overall has not been going great since it was found that as per the consequences of exploration, the local area was not completely mindful of the help advancements from PLN, to be specific the PLN Portable application, how to get to and overall this application was gotten to through electronic gadgets like cell phones. The electronic hardware, as well as the contradiction of data from the application framework with the realities that happen in the field, the presence of snags as an organization in getting to the PLN versatile application, should have a decent organization, and server issues. This is to further develop the assistance nature of PT. PLN (Persero) Kawangkoan Client assistance Unit.

Keywords

• innovation
• public service
• pt. pln (persero)