Bìznes Inform (Nov 2019)
Expert Assessment of the Quality of Electrical Installation Work at the Enterprises in the Sphere of Engineering Services
Abstract
The article is aimed at defining the methodological and practical aspects of conducting an expert assessment of the quality of electrical installation work on the assembly of electrical equipment in companies in the sphere of engineering services in order to improve the quality management systems and activities of enterprises in general. The article proves that modern approaches and methods of quality management at the enterprises in the sphere of engineering services are inextricably linked with the creation of holistic and effective quality management systems in the context of the requirements of the international standard ISO 9001:2015, which are built upon three components: assessment, monitoring and control, the most important among them being the assessment. It is noted that the performance of electrical installation work is one of the business processes in the engineering enterprise of the energy sector, so ensuring the proper quality and meeting the needs and expectations of the customers of the work is a priority for the company’s management. The algorithm for the assembly of electrical equipment has been defined, operational procedures have been developed at each stage of their implementation and in order to effectively assess the quality. An expert assessment of the quality of electrical installation work is carried out using the Ishikawa diagram, the checklist and the Pareto diagram; important information is obtained for the management of an engineering enterprise as to making managerial decisions directed towards improving the quality of work. The feasibility of applying the methodological and practical aspects of the expert assessment of quality concerning any work/services at the enterprises in the sphere of engineering services is substantiated.
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