THE IMPLEMENTATION OF TOTAL QUALITY MANAGEMENT IN THE MILITARY. A STEP FORWARD FOR DEFENSE RESOURCES MANAGEMENT

Abstract

So far the implementation of total quality management as a means to improve the quality of the defense services the armed forces provide its stakeholders has proven a success in other military establishments. Hence, the current article aims at overviewing the basic principles underlying the TQM philosophy and the likely hindrances the latter’s implementation may be confronted with should such an approach be taken in the Romanian military.

Keywords

• TQM
• Defense Resources Management
• Leadership
• Organizational Culture