EMPLOYEE PERFORMANCE IN IMPLEMENTING COMPLETE SYSTEMATIC LAND REGISTRATION: A STUDY ON THE OFFICE OF AGRARIAN AFFAIRS AND SPATIAL PLANNING/NATIONAL LAND AGENCY OF KUPANG REGENCY, INDONESIA

Abstract

This study aimed to describe and analyze employee performance in implementing Complete Systematic Land Registration (Program Pendaftaran Tanah Sistem Lengkap –PTSL) in the Office of Agrarian Affairs and Spatial Planning/National Land Agency of Kupang Regency. In detail, the present study aimed to describe and analyze the quality, quantity, effectiveness, and timeliness of the land registration using a descriptive qualitative approach. The subject of the study was the Office of Agrarian Affairs and Spatial Planning/National Land Agency of Kupang Regency because it was in charge of the land registration program. Respondents were chosen purposively. The focus of the study was employee performance, with (1) quality, (2) quantity, (3) effectiveness, and (4) timeliness as the sub-focus. Findings suggested the followings. First, employee’s skills and ability in understanding the objectives and guidelines of the program as well as the information and technology significantly affected their performance. Second, employee quantity significantly affected performance—the higher the quantity, the better the performance and vice versa. Third, timeliness significantly affected performance. Fourth, effectiveness significantly affected performance—the higher the effectiveness, the better the performance and vice versa.

Keywords

• performance
• employee
• implementation
• program
• land registration