ITEGAM-JETIA
(Mar 2019)
Case study on the application of quality tools in service level Management
- Pedro Vieira Souza Santos ,
- Thamires Camila Tavares de Oliveira
Affiliations
- Pedro Vieira Souza Santos
- Thamires Camila Tavares de Oliveira
- Journal volume & issue
-
Vol. 5,
no. 17
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