Quality management of human capital at the Catholic University of Cuenca

Abstract

The research aims to analyze the quality management of human capital at the Universidad Católica de Cuenca. Methodologically, it was based on a descriptive, non-experimental, cross-sectional type, in order to collect information through an online survey and a questionnaire of various response alternatives on the Likert scale, the surveyed sample consisted of 124 students. With the graphical information and the collected data, it can be analyzed that 60% of respondents do not know if the university has a quality management system. The implementation of a quality management system itself is recommended that will allow monitoring the planning, control, improvement and continuous improvement of quality, to provide a high quality service.

Keywords

• organización privada
• satisfacción en el trabajo
• servicio de oficina
• gestión de documentos