Identifying Human Factors Affecting the Use of Information Technology among Managers and Supervisors of Selected Hospitals

Abstract

Introduction: The healthcare sector is one of the areas affected by information technology (IT). Due to the importance of IT in hospitals and factors affecting its use, the present study was conducted to investigate the human factors affecting the use of IT among managers of university hospitals in Shiraz, Iran. Methods: This applied and analytic study was conducted in 2014 in 7 university hospitals of Shiraz selected through simple random sampling. The statistical population included 119 senior, middle, and operational managers of these centers. The study subjects consisted of 91 individuals selected through convenience sampling and Cochran’s formula. The data collection tool was the Technology Acceptance Model Questionnaire. The validity and reliability of the questionnaire were confirmed in previous studies. Descriptive statistics were used to determine mean and standard deviation and inferential statistics (independent t-test, ANOVA, and the Pearson correlation coefficient) were used in SPSS software to analyze data. Results: No significant difference was observed in the mean score of using computers among managers and supervisors in terms of gender, age, work experiences, and education level. There cognition and learning had a significant relationship with attitudes toward using IT. However, no significant relationship was observed between decision making and this variable. Conclusion: Human factors, particularly their determining dimensions including cognition and learning, are among the most important factors that influence the use of IT. Therefore, it is recommended that, before implementing programs related to IT, individuals be informed about its benefits and capabilities so that they gain appropriate understanding and receiving the necessary training.

Keywords

• Information Technology
• Administrators
• Hospitals