SOURCES OF CONFLICTS WITHIN ORGANIZATIONS AND METHODS OF CONFLICT RESOLUTION

Abstract

Inherent components of group life, conflicts include both positive and negative aspects from a psycho-social point of view. They can generate chaos and progress, separation and cohesion. More and more specialists believe that conflict management is as important as the other management functions. We can say that there is no organization without conflicts and no social group without disputes. The present paper tries to identify the modality in which conflicts are born, as well as to present various strategies of conflict resolution, on the basis of a cost analysis generated by conflicts at organizational level.

Keywords

• conflict
• dispute
• resistance
• opposition
• hostility
• organizational conflict