Mediation of emotional intelligence on self-efficacy, organizational culture and responsiveness

Abstract

This study utilized self-efficacy variables, organizational culture, emotional intelligence, and responsiveness. The purpose of this research is to determine the structural model of each variable as an endogenous variable and exogenous variable. Data used in this research is primary data collected by explanatory survey method and sampling technique in the form of accidental sampling up to 150 respondents. The respondents are a patient family of Metro City Blood Transfusion Unit (Unit Transfusi Darah Kota Metro). Measurements were made using a Likert-scale questionnaire. Instrument testing includes validity test and reliability test, while test requirement analysis used Lilifores normality test, homogeneity, linearity, and regression significance. The tool used as a measurement of Structural Equation Modeling using Linear Structural Relationship program. Based on the research findings it was found that self-efficacy has a direct positive effect on emotional intelligence, organizational culture has a positive direct effect on emotional intelligence, self-efficacy has no effect on responsiveness, organizational culture has a positive direct effect on responsiveness, and emotional intelligence has a direct positive effect on responsiveness.

Keywords

• Self-efficacy
• organizational culture
• emotional intelligence
• responsiveness