Evaluation of E-learning Websites Using the Webqual Method and Importance Performance Analysis

Abstract

Participant-centered training that uses digital classes leads to changes in the current learning system that focuses on the domain of knowledge. The use of technology in the modern era can be a solution to overcome the issue of expenditure and the quality of educational institutions. The Importance Performance Analysis (IPA) and Webqual methods were chosen in this study because Webqual can translate user opinions in the form of questionnaires and the IPA method is used in managing the results of questionnaire data so that it can produce IPA quadrants. The purpose of this study is to evaluate e-learning websites based on the results of the webqual questionnaire and calculations with the importance-performance analysis method. The questionnaire was distributed to 95 students with various types of study programs at Stikubank University. The results of the calculation of the IPA method indicate that the average student is satisfied with the quality of the e-learning website at 86.75%. Although there are still some parts that can be improved on e-learning websites such as clear instructions, accurate information, and ease of communication.

Keywords

• e-learning
• user satisfaction
• webqual
• importance performance analysis