Patients and families as partners in safety, quality, and experiences of care

Abstract

This case examines the highlights of Vidant Health’s journey to a more intentional focus on patient experience. Organizational inconsistencies lead to a focused long term plan putting a culture of patient centeredness at the core of Vidant’s efforts. The results show a clear and measured improvement in safety, quality and experience overall.

Keywords

• patient and family partnerships
• patient and family advisor
• patient- and family- centered care
• culture change
• physician engagement