Digital Service Management at the NTB Provincial Library and Archives Service

Abstract

This research aims to describe the management of the NTB Provincial Library and Archives Service to maintain digital services. A qualitative approach with a descriptive research design was used as the research method. Observation, interview and documentation techniques were used as data collection tools. Data analysis was done through data collection, reduction, presentation, and conclusions drawing. Checking the validity of the data is carried out using credibility, transferability, dependability and confirmability tests. The results of the data analysis show that the NTB Regional Library has attempted to improve its services through careful and measurable program planning. The results of this research also show that 1) The management of the NTB Provincial Library and Archives Service, starting from planning, organizing, implementing and evaluating, is excellent, but it is constrained by the budget to meet the renewal of book collections and adequate infrastructure to facilitate library users; 2) The quality of digital services available at the NTB library service is relatively assured, marked by excellent services provided by the library. The library provided an e-lib application to allow the public to access library resources anywhere and anytime. However, adding more infrastructure must improve the quality of existing services.

Keywords

• management
• library digital services
• education