Економіка, управління та адміністрування (Oct 2024)
Features of using methods and platforms for graphical modelling of business processes of enterprises in the context of digitalisation
Abstract
The article argues that it is expedient to change the approach to the perception of business processes, their analysis and optimization in the context of widespread implementation of information technologies at enterprises. First of all, this requires the use of modelling methods as one of the areas of business process management and can be implemented in the relevant software. Such business process modelling is the process of reflecting a subjective vision of the workflow in the form of a formal model consisting of interdependent operations. Based on a comparison of the features and mechanisms for implementing methods of graphical modelling business processes, the author grouped them, which allowed us to identify, in our opinion, the most modern solutions for modelling business processes, namely, the BPMN and ARIS methods. In particular, the BPMN method is considered to be special in its visual representation of business processes, i.e., it effectively reflects processes at various enterprises using specific symbols and notations that correspond to the complexities of modern business activities. The BPMN graphical style simplifies complex relationships, making it easier to understand processes. For its part, the ARIS method is associated with graphical modeling, performance analysis, integration into other systems, document standardization, change management, and the ability to automate business tasks. Particular attention is paid to the issue of designing visual models of business processes in a more convenient digital format with the help of service designers, which is possible through the use of powerful digital platforms. It is noted that the choice of a particular graphical platform depends on several key factors, including the scale of the enterprise, the level of integration with other systems, the availability of training and support, and the complexity of the processes being modelled. Thus, large enterprises are offered powerful tools (platforms) for managing large projects, including opportunities for collaboration, versioning, and support for complex business processes, while small and medium-sized enterprises are offered simpler solutions with high flexibility and quick implementation. It was found that most of the considered digital platforms for modelling business processes of enterprises support the BPMN method. Given the fact that ARIS graphical tools can be presented in the form of workflow diagrams (BPMN), many of the digital platforms can be easily adapted to use the ARIS method, although in direct use ARIS is used on the Creately and ARIS (IDS Scheer) platforms. Thus, the choice of methods and platforms for modelling business processes of enterprises and their use in the context of digitalization has its own characteristics, which is mainly due to the tasks to be achieved.
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