Use of the Six Sigma Model for Improvement and Management of top Performance of Public Administration and Training Institutions

Abstract

In many Member States the recruitment procedures and career systems for the specific target group of top public managers differ from the general or main employment system. To improve their TPM, the Member States with a career-based employment system are moving in the direction of a position-based system for TPM positions. This would allow them to select candidates for short-term appointments on the basis of merit and performance and from outside the own organisation, corps or pool. Member States with position-based systems for TPM are tending to move elements of the system towards the career-based system, so as to ensure some kind of career path for their best employees and to strengthen the corporate identity of the group. Educational institutions were forced to give up traditional systems, focusing on certain ages and models of training, and to think of alternative methods of providing educational products and services, technologies that could facilitate their access to new market segments. These changes determined the orientation of the training providers to the special needs of the beneficiaries, the identification of the unmet needs, but also to the creation of other needs, in the idea of developing the long term activity. Starting from the necessity of perfecting the means by which the education system can contribute to the formation, influence and development of the human society, educational marketing has gradually been structured as a new conception of approaching the educational activities.