The Core Services of the Facilities Management Based Company in Malaysia

Abstract

Many questions rose on defining the implementation of Facilities Management (FM) in Malaysia. To date, the FM player only provided services sufficiently without the desires to enhance their services by taking into account the standard of practice which should form the basis. The extent of the services in Facilities Management based companies in Malaysia is not known and this paper aimed to identify within the context. The scope of study is limited to respondents in Klang Valley area. Literature review is used as a basis and questionnaires survey distributed to 20 companies, representing 56% of the total FM companies in Klang Valley are used to capture the data. The senior management level is assessed to represent. The results revealed that the implementation of facilities management services is limited, but still evolving. The majority of the FM based companies provides facilities services under the category of building operation and maintenance as their core business and procured them by in-house. The core services comprise of Electrical System, Cleaning, mechanical, HVAC system, plumbing & Sewerage , Fire Protection, Landscape, Lifts and Escalator, Security & Safety, Parking Management, Consultancy & Advisory Services, Waste Management, ICT System, Pest Control, Energy Management & Conservation, Building Audit Services, Customer Care Management, Transition Management, Catering &Vending Services. Based on what FM can offer, there is the necessity to reinforce the awareness to ensure continuously improve the management of national assets and facilities.