Exploring to improve patient satisfaction through organizational factors consolidation of sharia-based nursing care

Abstract

Organizational factors determine patient satisfaction, since nursing care depends on organizations, in which the majority of actions involve nurses to provide holistic nursing care. Spirituality can be an important key, because patients feel all needs are fulfilled, making Sharia-Based Nursing Care (SBNC) a mediator of organizational factors for patient satisfaction. The aim of this paper is analyzing the role of organizational consolidation factors and SBNC model to determine patient satisfaction in Sharia hospitals. This analytical correlation study used a cross-sectional design and cluster sampling technique on 260 respondents as the samples, consisting of nurses and patients in patient rooms in X Islamic Hospital, Indonesia. The variables of this study, the organizational factors, SBNC, and patient satisfaction were collected using a questionnaire; all variables were assessed through the use of a questionnaire, and permission to modify or employ the instrument was obtained from the original authors, and analyzed using Smart Partial Least Squares (SmartPLS). Organizational factors have significant influence on SBNC (p-value=0.000; β-value=0.786; t-value>1.96), organizational factors have moderately significant influence on patient satisfaction (p-value=0.000; β-value=0.508; t-value>1.96), SBNC has significant influence on patient satisfaction (p-value=0.000; β-value=0.430; t-value>1.96), the consolidation of organizational factors with SBNC influences patient satisfaction (p-value=0.001; β-value=0.338; t-value>1.96). Nurses with good leadership, culture, and who give appropriate rewards can shape the quality of the profession by implementing SBNC; patients feel all needs are fulfilled, especially the spiritual aspect, and satisfaction with the nursing services.

Keywords

• Healthcare
• nursing care
• organizational
• patient satisfaction
• Sharia
• social factors