THE LEVEL OF PROCESS MANAGEMENT PRINCIPLES APPLICATION IN SMEs IN THE SELECTED REGION OF THE CZECH REPUBLIC

Abstract

This paper presents a methodology for calculating the indicators of the implementation of process management in SMEs (MPP) and the analysis of results of process management principles use based on the number of employees. The data based of a questionnaire survey in 2011, of 187 small and mediumsized enterprises operating in the South Bohemian Region of the Czech Republic, was taken for the purposes of the research. The level of process management implementation in enterprises can be determined using the evaluation application of its principles (Truneček, 2003; Rolínek et al., 2012). Designed composite indicator MPP reflects the degree of implementation of the principles of process management. MPP is made up of the sum of the points that have been assigned to individual principles of process management, with the maximum score 21. Enterprises that were rated 16-21 points are considered as process managed, 6-15 points for partially managed, less than 6 points gained is procedurally unmanaged business. Process management principles are based on the findings of this indicator and MPP is applied to most medium-sized enterprises, while the least in micro-enterprises, which implies that the number of employees increases the utilization of the principles of process management. Results were adopted by Chi-square test of goodness of fit and correlation coefficient.

Keywords

• Process management
• process management principles
• small and medium-sized enterprises