Stage-based maturity model approach for measuring enterprise governance of information technology and supply chain sustainability in Middle East and North Africa region

Abstract

Purpose: The purpose of this study is to propose an easy-to-use and scientifically developed Enterprise Governance of Information Technology (EGIT) Maturity Models (MM) development methodology which can develop stage-based MMs. The proposed methodology will enable researchers in developing countries to build and use scientific EGIT stage-based MMs that can support organizations to measure their compliance to the diverse recent EGIT respective regulations easily while adapting with their local context needs and protect their supply chains. Design/methodology/approach: This study is following an experimental approach by using the proposed methodology to develop an EGIT stage-based MM which is deployed and tested in three firms. The participating firms, which play a great role in supply chains, provided valuable feedback at the end of the experiment. Findings: The participating firms provided evaluation of the tested MM depicting its value in measuring EGIT compliance. The findings show a positive and significant relationship between the use of the MM developed by the proposed methodology and the participating firms’ capability to measure their EGIT maturity and increase it. Moreover, the proposed methodology enables small and medium-sized organizations to measure their EGIT maturity levels without consuming much time or resources which they cannot afford like large organizations. Research implications and limitations: During the research there were many challenges including and not limited to lack of EGIT MM developed in or for MENA region and EGIT awareness in MENA region. COVID 19 pandemic and its impact on the three participating organizations. The emergence of new regulations in MENA region during the research. Explaining the EGIT MM to different stakeholders with different background. Collecting and analysing the maturity of the three participating organization in all the processes of the four pillars.Originality: In developing countries like Middle East and North Africa Region (MENA) region and especially Arab countries, EGIT plays a greater role in achieving new strategic visions set by emerging developing countries which have EGIT limited resources, lack of knowledge, and higher levels of risk. Although there are many MMs for EGIT, we could not find any adopting stage-based maturity measurement technique that was developed in or for the MENA region. Hence, this paper attempts to develop an EGIT Stage-based MM development methodology for Arab countries. Received: 30 November 2023 Accepted: 18 December 2023 Published: 19 February 2024

Keywords

• maturity model, egit, information technology service management (itsm), information security management, business continuity management and compliance management