Improvement of production process capability — a case study of two furniture companies

Abstract

The article aims to assess the improvement of the process capability by implementing the Six Sigma methodology in furniture enterprises with different levels of the quality management system (QMS) and ownership. The implementation of the Six Sigma methodology according to the DMAIC steps, also analysis, evaluation, and comparison of the implementation results were performed to improve the process performance. The implementation of the Six Sigma methodology was carried out in an international enterprise with foreign capital and a certified Quality Management System (QMS) and in a domestic enterprise with purely domestic capital without an established Quality Management System. The implementation results confirmed the positive development in the key indicators of critical processes, namely, in the reduction of DPMO, the increase of efficiency and the level of Sigma Process, and the values of process capability indices. The positive effects were more pronounced in the international enterprise compared to the domestic. The application of the Six Sigma methodology brings better results in manufacturing companies with international management skills and implemented certified QMS. These two aspects can be key success factors by managing and improving process capability. The practical contribution of the paper can be seen in the proposal of suitable methods and tools by implementing Six Sigma conception in furniture manufacturing regardless of the ownership or level of quality management systems.

Keywords

• process performance
• quality
• process capability indices
• six sigma methodology
• furniture enterprises
• domestic capital
• foreign capital