Visitor Motivation based on Maslow's Hierarchy of Needs in the Cultural Museums (Case Study: Isfahan Constitutional House)

Abstract

The visitors visit the museums with different motivations. Since, motivation is prerequisite for decision-making and choice of destination, the motivation and needs of different visitors should be investigated effectively and efficiently. In addition, move towards the visitor motivation and needs can follow visitor satisfaction and increasing the number of visitors. Current research aims to identify the motivation of Isfahan Constitutional Museum visitors and compare it with Maslow's hierarchy of needs. Descriptive statistics and a qualitative method with the help of MAXQDA software were used to examine the research question, and the data was gathered through semi-structured interviews. The convenience sampling was used to collect data. The data reached the saturation point in interview number 40. The results illustrated that self-actualization needs are the first motivation for visiting the museum, which is divided into eleven open codes as visiting historical places and increasing historical information, learning, and interest, familiarity with the constitutional history and its events, interest in learning about the country's history, increasing historical information, taking photos, enjoying the architecture of the museum building and learning about it, academic research about the most influential people in the constitutional revolution, touching, feeling, smelling, and sensing history of Iran, familiarity with celebrities and characters of the museum, acquaintance with the biography of Haj Aqa Nourollah. Social needs were another motivation for visiting the museum. In addition, the need for safety and security was the last but not the least need that attracted the visitors to the museum.

Keywords

• constitutional revolution
• haj aqa nourollah museum
• maslow's hierarchy of needs