The Influence of Competencies of Managers on Job Satisfaction of Employees in the Hotel Industry

Abstract

Background and purpose: The importance of soft-skills that managers can use to promote job satisfaction of employees is well known. Previous research has shown several different ways how managers can influence job satisfaction of employees, mostly in the form of external factors. Very little research is available on internal factors. This led us to the following research question: How managers’ competencies influence job satisfaction of employees?

Keywords

• competencies
• managers
• job satisfaction
• influence
• hotel industry