Telework Configurations and Labour Productivity: Some Stylized Facts

Abstract

The development of information and communication technologies has led to the rise of new working forms in firms, some of which are temporally and spatially dispersed, such as telework practices. However, ‘telework’ is a broad concept, including different forms of remote work as well as diverse reasons and performance implications for the separation of work from the firm's premises. Following this consideration, this paper has explored two sides of telework: 1) the main types of telework practises adopted by firms in relation to their technological, organizational and environmental context; 2) the association between the adoption of telework practices and labour productivity. Specifically, analysing data gathered through a survey analysis conducted from 2005 and 2009 on Italian enterprises, we identified two main typologies of telework: 1) firms using forms of home-based telework; 2) firms using mobile forms of telework. Whereas firms prevalently using the first type of telework modality do not exhibit a superior endowment of information systems and do not exhibit higher labour productivity, firms deploying “mobile work” practices are characterized by a higher adoption of information systems, deal with more dynamic business environments and exhibit higher labour productivity with respect to firms that do not use telework practices.