Business Systems Research (Dec 2021)

Sentiment Analysis of Customer Feedback in Online Food Ordering Services

  • Nguyen Bang,
  • Nguyen Van-Ho,
  • Ho Thanh

DOI
https://doi.org/10.2478/bsrj-2021-0018
Journal volume & issue
Vol. 12, no. 2
pp. 46 – 59

Abstract

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Background: E-commerce websites have been established expressly as useful online communication platforms, which is rather significant. Through them, users can easily perform online transactions such as shopping or ordering food and sharing their experiences or feedback.

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