Sosiaalihuollon asiakasasiakirjarakenteiden katselmointi

Abstract

The decision about the relevant information in social care should be made in co-operation with the social care professionals. That is why the data model of Finnish social welfare was evaluated by the social care professionals between 2013 and 2015. The professionals came all over Finland. They evaluated the quality of the client document structures in the data model. They also evaluated the details in every client document structure, for example the necessity, the correct location and the correct data type of each data field. Altogether over 2 000 comments were given. The results in this article are based on the summary table which was made by the consultant. Most of the comments concerned those document structures which were extensive by their content and essential in client work, for example the assessments of service need and the client plans. Based on the feedback several client document structures were removed, the data fields for narrative documentation were increased, the data fields for structured documentation were decreased and several minor changes were made. Collecting and analysing feedback systematically is an efficient way to enhance and to confirm the quality of data structures. Challenging is that the operational environment, the client data system used, and the habit of documentation have a significant impact on professionals’ views about the relevant information and data structures. When collecting feedback, the presentation of the data structures should be as understandable as possible; this could be achieved for example by simulating client data system interfaces. This could have a positive effect on the quality of the feedback. In addition to data structures also the other properties of the information systems should be created in co-operation with the social care professionals.

Keywords

• social welfare
• evaluation
• data model
• client document
• standardised documentation