Sentiment Analysis On Movie Streaming Services On Twitter Using LDA and SVM Methods

Abstract

Many online platforms for movie streaming have emerged nowadays in Indonesia with the development of technology. Streaming platforms that are widely used by the public are Netflix, Disney+, HBO Go, WeTV, Vidio. A lot of comparisons between streaming platforms have become a topic of discussion on social media. The opinions expressed by users of the streaming platform greatly affect other users who want to watch the movie. The transmission of opinions from users becomes positive and negative comments that are received by the public and spread widely on social media. Opinions that contain both positive and negative comments become a problem and can affect other users who want to watch movies through streaming platforms. The opinions of users about the streaming platform can be analyzed through sentiment analysis. At the stage of data collection using scrapy framework tools with Python, as much as 1,500 lines of text are preprocessed. LDA method to present topics that contain representative words. Classification using the Support Vector Machine (SVM) gets more positive comments than negative comments. The test results obtained an accuracy of 0.82, recall of 0.8, F1 score of 0.79, and precision of 0.8.