To study Cost of Quality elements for designing and development of Quality by Operation project in English Biscuits Manufacturers Pvt Ltd

Abstract

The term cost of quality (COQ) explains how an organization can use its resources to the best in order to raise its product’s quality or services and prevent poor quality resulting in any form of failure. This information help organization in determining possible saving that could be achieved on process improvements. Due to the current situation of world economic and market competition, organizations are working to reduce their supply chain cost. For this being an employee of quality assurance department, selected the project to work in the reduction of cost of quality specifically appraisal cost because currently, the company has very high (approx. 70%) of its Quality budget associated with quality control activities thus decided to design and development of ‘’ Quality by Operation Project ‘’ to optimize the cost of quality. The goals of this project are to measure, the appraisal cost and enhance the skill of the production workforce, and to highlight steps to optimize costs and processes. To create a better approach that makes an employee responsible for their own quality control and manufacturing a defect-free product.

Keywords

• cost of quality
• quality control,
• appraisal cost,
• quality by operation