Nongye tushu qingbao xuebao (Feb 2024)
ChatGPT Strengthens Library Intelligence Services: Opportunities, Challenges and Development Strategies
Abstract
[Purpose/Significance] In recent years, the rapid development of artificial intelligence (AI) technology has become an international research hotspot. Embedding ChatGPT-like AI system in libraries will lead to a new direction for the development of their intelligent services, which is a necessary choice to improve the library service level, optimize service efficiency and promote service model innovation. It is also an important measure to adapt to the development trend of the information age, which brings new opportunities and challenges to the information and digital construction of libraries. This article aims to explore the realization path of ChatGPT to help libraries provide intelligent services, provide theoretical reference and practical basis for the intelligent service by libraries, and promote the construction of library intelligent service system. [Method/Process] By reviewing the relevant literature at home and abroad, on the basis of summarizing the core technology of ChatGPT, and studying the practical application cases of some domestic libraries, this article analyzes the application scenarios and directions in which ChatGPT can support library services, explains the current limitations of this technology and the threats and challenges it poses to libraries and librarians, and thus proposes corresponding strategies. [Results/Conclusions] ChatGPT technology will further optimize the knowledge service system of libraries and improve the intelligent service capability of libraries. It brings vitality to the libraries, but also brings threats and challenges. Librarians should grasp the integration capabilities of humans and AI in time, and make full use of their unique advantages. Libraries should strengthen the capacity building of their smart services oriented to ChatGPT, innovate the mode and mechanism of their smart services, and rely on ChatGPT to build a smart service platform, provide smart service resources, build a sound service system, build a service team, and improve the level of their smart services. Continuous efforts should be made to promote the in-depth development of smart library services, so as to meet the diversified and personalized information needs of library readers. To this end, this paper makes a preliminary exploration on the opportunities, challenges and development strategies of enabling smart services in libraries through ChatGPT. Due to the limited conditions, only some practices of domestic libraries are explored, and no cases of international libraries are introduced, which has certain limitations and needs to be improved in future studies.
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