Srusti Management Review (Dec 2013)
An Empirical Study on Organizational Citizenship Behavior and its Dimensions in Enhancing Performance
Abstract
Organizations need employees who are willing to exceed their formal job requirements. Exceeding formal job requirements is referred to as Organizational Citizenship Behavior (OCB). Theoretical evidence reveals the relationship of OCB in enhancing the performance of employees. OCB among teachers is crucial as it results in enhancing their performance that reflects in the performance of students. The study explores the impact of OCB among selected higher secondary school teachers of Government, Government aided and private schools in the districts of Erode and Tirupur of Tamilnadu, India. The study was conducted with 120 teachers from 6 schools – two from government, two from government aided and two from private schools. The existence of OCB may vary with the type of school – government / government aided / private. This assumption was explored further in the research. The major dimensions measuring OCB was identified with factor analysis. The implications of the study are relevant to other studies regarding employees’ performances, its assessment and influence on organizational efficiency, and its effectiveness and success.
