A Survey of Critical Success Factors in the Implementation of Reverse Logistics in Taiwan’s Optoelectronic Industry

Abstract

With increasing global awareness of environmental issues, international environmental protection policies and regulations have been enacted. Many enterprises have manufactured the products or required their suppliers to meet international standards to gain business opportunities and maintain competitiveness. Hence, the green investment, reverse logistics management, control and corporate responsibilities, and increasing profit and reducing operating costs ensure that enterprises' competitive advantages are central to enterprise management. In this study, literature analysis and experts survey were adopted, and questionnaires were administered to three optoelectronic enterprises and experts, to calculate the weights of all critical success factors and thus analyze the important reasons. The study results are as follows. To establish the optoelectronic industry and introduce reverse logistics, there are five dimensions: economic cost, customer need, environmental protection need, green need, and social responsibility. The weights of the dimensions are arranged in order: economic cost (0.363), customer need (0.268), environmental protection need (0.163), green need (0.112), and social responsibility (0.095). In addition, there are 17 evaluation indexes.

Keywords

• Optoelectronic industry
• reverse logistics
• critical success factor
• survey
• environmental protection