METHODOLOGICAL FOUNDATIONS FOR BUILDING AN INCIDENT MANAGEMENT SYSTEM OF A MANAGEMENT COMPANY IN A MARKET ECONOMY

Abstract

Рассматривается управление жилой недвижимостью и прилегающей территории на основе системы управления инцидентами управляющей компании, как одного из способов регулирования функций эксплуатации, технического и санитарного содержания многоквартирных домов в условиях рыночной экономики. The management of residential real estate and adjacent territory on the basis of the incident management system of the management company as one of the ways to regulate the functions of operation, technical and sanitary maintenance of apartment buildings in a market economy is considered. Purpose: to identify the problems that determine the process of working with consumer appeals to the management company, in order to work out the methodological foundations for building an incident management system in the management company.Methodology: the dialectical method is used as a general scientific method of cognition; techniques and tools of system, comparative analysis and generalization. Results: analyzed the business process, identified business problems relating to the current process of working with customer complaints to the management company, built a strategic map of the management company. Scope of results: heads of management companies when addressing issues of determining the optimal relationship with consumers to reduce the risk of poor-quality work.

Keywords

• management company
• business process
• business process map
• business model
• ishikawa diagram
• strategic map
• incident