The Principle of Accessibility of State and Municipal Services: Legal Regulation and Realization

Abstract

The purpose of the work is to consider the principle of accessibility in the specialized and scientific literature, an attempt was made to formulate: a definition of the principle of accessibility of state and municipal services; a definition of the legal standard of the principle of accessibility of the provision of state and municipal services; legal standards for the implementation of the principle of accessibility; to analyze regulatory legal acts of the CIS member states on state and municipal services, including compliance with the principle of accessibility, as well as to analyze websites/portals that provide access to state and municipal services in the CIS member states.The authors conclude that the principle of accessibility is based on simplicity and convenience for the service recipient, is implemented on the basis of the principle of universality, in various forms (face-to-face and digital), through established guarantees formulated in the form of legal standards for the principle of accessibility of the provision of state and municipal services. The following standards of the principle of accessibility of the provision of state and municipal services are proposed: “general”, standards for services provided through websites/portals of state and municipal services, standards for receiving services in “one-stop shop” centers.

Keywords

• principle of accessibility
• legal standard
• legal standard of the principle of accessibility
• legal standard of the principle of accessibility of state and municipal services
• state services
• municipal services
• state services website
• state services portal
• service state
• listening state
• cis