Did quality of education exist during the COVID-19 pandemic? A study of integrated total quality management of high schools in Aceh, Indonesia

Abstract

AbstractAceh grappled with political conflict with the Indonesian government from 1973 to 2005, which coincided with the devastating impact of the mega earthquake and tsunami on December 26, 2004. Subsequently, the province faced the global outbreak of COVID-19 in 2019. Therefore, a thorough evaluation of the education quality of the youth in this province by considering the various complex challenges they encounter over time is warranted. This study sought to describe the implementation of integrated total quality management and explore the correlation and relationship among customer satisfaction, leadership, and control/evaluation regarding the quality of online teaching and learning (QOLT) within senior high schools in Aceh Province, Indonesia, during the COVID-19 pandemic. Approximately 200 participants completed online survey questionnaires for data collection. The findings revealed that all independent variables (customer satisfaction, leadership, and control/evaluation) significantly influenced QOLT. However, a weak relationship existed between customer satisfaction and control/evaluation, and the correlation between leadership and control/evaluation was less pronounced. Overall, this study highlights the importance of integrated total quality management in enhancing QOLT in Aceh Province during the COVID-19 pandemic. The findings contribute to the understanding of the factors that impact education quality and can inform strategies for improving the effectiveness of the education system in similar contexts.

Keywords

• COVID-19
• customer satisfaction
• integrated quality management
• online learning
• school leadership