Representation of Conflict Management Styles and Conflict Resolution Strategies in the Holy Quran

Abstract

This research was written with the aim of recognizing different dimensions of conflict in social interactions and presenting strategies to increase its management ability by using Quranic verses as a guidebook for human beings. Content analysis method was used. Step-by-step explanation of conflict in Quranic verses, Quranic explanation of conflict management styles, and presentation of Quranic strategies for resolving communication conflicts are one of the achievements of the present study. The conclusion is that the Holy Quran accepts the issue of conflict in relationships and considers it as a natural and inevitable result of the inherent differences of human. In the verses of the Quran, four types of conflict have been considered. And the five styles of conflict management are well identifiable. The results showed that the Holy Quran increases the ability to repel and control it, which is presented in the individual dimension: truth-seeking and truthfulness, self-awareness, self-healing, and rationalism; moreover, to resolve conflicts by focusing on the interpersonal dimension of the issue; therefore, the strategies used in Quran are: negotiation, mediation, and arbitration. Proper use of these strategies can transform conflict from a destructive and harmful event to an opportunity to benefit from interpersonal opinions and differences.

Keywords

• conflict management
• conflict resolution strategy
• interpersonal relationships
• holy quran