The Moderating Role of Employability in the Hospitality Industry: Undesired Job Outcomes

Abstract

The topic of “Employability” has gained significant attention in recent years. Its impact on organizational behavior could be seen through the research literature on job loss and job search. Employability is all about gaining and maintaining employment, it involves the ability to move autonomously and to deal effectively with the career-related changes occurring in the current uncertain labor market. This empirical study aims to design and test a research model that investigates the moderating effect of employability on the relationships between job insecurity (JI) and service sabotage (SS). It also measures the impact of (JI) on the (SS) behavior. Frontline employees who were working in three and four-star hotels in Cameroon were the sample of this specific study. To test the study variables, a hierarchical regression analysis was applied and supported the research hypotheses. In line with the study predictions and earlier literature findings (JI) had a significant and positive impact on (S.S). The result interestingly revealed that employability increases the relationship between (JI) and (S.S). The findings of this study offer some insights about employability’s importance and influencing factors on employee’s job choice and their attitudes during job performance in the organizations. Theoretical contribution, practical implications of the empirical findings, and future research directions are provided.