Exploring the multifaceted impacts of artificial intelligence on public organizations, business, and society

Abstract

Along with the rapid development of information and communication technology (ICT), artificial intelligence (AI) has increasingly become a core component of the daily activities of businesses and society in general. AI is having multifaceted impact across public organisations, businesses, and societies, and as such merits scrutinty and ongoing scholarship. There are many opportunities that can be gained from the implementation of AI, from reduced production or lower labour costs to more efficient and affordable automation solutions. However, the extent to which AI has the potential to take over key tasks and the decision-making process at the individual, organisational, or societal level remains to be seen.