THE EFFECT OF ORGANIZATIONAL LEARNING CAPACITY ON TASK AND CONTEXTUAL PERFORMANCE: AN APPLICATION IN THE HEALTH SECTOR

Abstract

Organizational learning ability is defined as a series and a set of organizational tasks and skills that authorize the organization to use its knowledge and experience based on the experience and knowledge gained, and to use this information as it grows and when knowledge is needed. The concept of organizational learning ability aims to find and correct mistakes in enterprises, to execute in-house routines, to fix problems that are found or seen, to create information and idea diversity, to be renewed continuously. The organizational learning ability and the sub-dimensions that affect the performance of the enterprises, which have a big share in profitability, branding and sustainability, have been examined in depth and the literature that has been acquired has been investigated by the academicians who research in this issue and the models they have introduced. In this phase, the relation and the differences with the learning organization which is another concept which is discussed further are discussed. The ability of organizational learning and organizational learning has emerged as a new concept in our country and the issue has not yet been recognized. In this study; the effect of organizational learning capacity on task and contextual performance has been examined. Within the scope of the survey, the questionnaire was distributed to 550 people who work in the hospitals that accept to participate in the survey among the private hospitals operating in the Istanbul province of Europe and 525 people were returned. The survey results were coded and analyzed with the help of SPSS and AMOS programs. As a result; Organizational learning capacity, together with its sub-dimensions, was found to positively affect job performance and subdimensions.

Keywords

• organizational learning capacity
• learning organization
• job performance
• task performance
• contextual performance