Evaluation of Quality Clinical Training in the Baqiyatallah Hospital Based on the Baldrige Excellence Model

Abstract

Introduction: Quality improvement is one of the important challenges of health systems. Baldrige excellence model, which makes use of self-assessment mechanisms to promote organizations, has optimized the principles of Total Quality Management (TQM) to improve the quality in teaching and treatment organizations. The aim of the present study was to evaluate the clinical and educational system of the teaching hospital based on Baldrige Excellence Model.Materials and Methods: This study was a descriptive-analytical, cross-sectional survey conducted in the Baqiyatallah hospital in Tehran in 2011. The data were collected based on Baldrige questionnaire (version2009-2010) through interviewing the educational managers and the staff, studying the recorded documents and observing the processes. The scores were calculated based on Baldrige Vote matrix, and Excel 2007 software was used to analyze the data.Results: The selected hospital obtained 332.94 (33.2%) points out of 1000 in the Baldrige modeling clinical-educational section. Organizational leadership criterion with 53.95 out of 120 points (44.96%) and performance results criterion with 109 out of 450 points (24.44%) were the strongest and weakest in this hospital, respectively.Conclusion: Despite the fact that, due to the implementation of WFME, this center has an appropriate approach for excellence, it is in need of further improvement at the levels of learning and organizational integration. We recommend the use of advanced sections capabilities for organizational integration and the reinforcement of current accreditation system based on Baldrige Model criteria.

Keywords

• quality control
• baldrige model
• educational management
• hospital
• educational assessment