The mediating effect of innovative behavior on supply chain performance of water supply companies

Abstract

This research investigates the mediating effect of Innovative Behavior on the relationship between Emotional Intelligence, Intellectual Intelligence, and supply chain performance. Data were collected from 198 employees of water supply companies across five major cities in Central Java, using purposive sampling and analyzed through structural equation modeling. The findings indicate that both Emotional Intelligence and Intellectual Intelligence positively and significantly impact supply chain performance. Additionally, Innovative Behavior not only positively influences supply chain performance but also mediates the relationship between Emotional and Intellectual Intelligence with supply chain performance. The study suggests that enhancing Emotional and Intellectual Intelligence through Innovative Behavior can significantly improve supply chain performance in water supply companies. Organizations are recommended to incorporate Emotional Intelligence into selection and training programs, develop initiatives to boost Emotional and Intellectual Intelligence through training in areas such as emotional management, interpersonal communication, problem-solving, critical thinking, and creativity, and create a supportive work environment that encourages innovative behavior. Implementing these strategies can lead to more efficient operations, better resource management, and increased customer satisfaction, thereby enhancing overall supply chain performance.