User satisfaction assessment model through time: A case study in governmental buildings in Cairo, Egypt

Abstract

Users and buildings guarantee the sustainability of any built environment. Thus, monitoring user satisfaction is as important as monitoring energy consumption. The traditional method of user satisfaction assessment costs a lot of money, effort, and time, which are barriers to its frequent occurrence. The objective of this research is to take advantage of smart initiatives to develop a user satisfaction assessment model that evaluates user satisfaction simply and continuously. The model investigates the ability of the time parameter to monitor user satisfaction and building performance. The study examines the correlation between time and overall satisfaction in three government buildings, through a mixed quantitative and qualitative method using questionnaires and walkthrough. It was found that time spent in the building significantly contributes to user satisfaction (ρ = 0.473, and ρ = 0.521) for total and waiting time respectively. The proposed model overcomes the constrains of the previous methods and predicts user satisfaction with 60 % accuracy.

Keywords

• User Satisfaction Assessment Model
• Time Parameter
• Government Building Performance
• Smart Solutions
• Confusion Matrix