Designing a Model of Information Technology Capabilities in Government Organizations

Abstract

The development of information and communication technology over the past decades has had tremendous impacts on organizations and has changed their strategies in adapting to the environment.The purpose of this research is to design a model of information technology capabilities in government organizations. This research is developmental research in term of result, an exploratory research based on goal and a qualitative research in terms of methodology. The interview was used to collect the data necessary for analysis through the contextual theory. In this research, 14 interviews were conducted, which included two sections of knowledgeable managers, and IT and management specialists as theoreticians of this field. At first, the interviews were deep. In the middle, due to identification of conceptual codes, the interviews were conducted as semi – standard interviews for proper conceptualization of the topic. Analysis of the research codes after open coding showed that 132 codes were identified in the open coding step and in the central coding step, the two main themes of "IT infrastructure" and "IT exploitation" as the causative conditions Organizational structures and cultural mechanisms as conditions of intervention and acquisition of knowledge and exploitation of knowledge were also identified as the underlying conditions 6 IT strategies and 11 outcomes of IT capabilities were presented in two before - mentioned main themes. The results of the research showed that the capabilities of information technology in government organizations can bring about the desired outcomes and consequences of providing better quality services to citizens and clients.