Exploring consumer intentions to adopt telepharmacy services and development strategic recommendations: three theoretical approaches

Abstract

In the new normal era, telepharmacy represents an online platform for pharmaceutical services that offer various options and opportunities for pharmacists and pharmacies. This study aims to determine the factors that influence the intention to adopt telepharmacy services using 3 theoretical approaches, namely DeLone and McLean, Technology Acceptance Model (TAM), Theory of Acceptance and Use of Technology (UTAUT). The method used in this study was a cross-sectional survey; the sample used was 560 respondents. The primary data used in this study was through questionnaire. Data processing and analysis techniques were carried out using a statistical approach using the SmartPLS 3.0 software. The empirical model was analyzed and interpreted in two stages. First, evaluate the measurement model. Second, analysis the structural model, path coefficients, and determining the fit model. The results show that Facilitating condition, easy skillful; Efficacy response, social influence, and support; Promised time, system quality; Understanding, proficient, confident, and information quality are significantly influence the intention to adopt telepharmacy services.