Online Job Tutorials @ the Public Library: Best Practices from Carnegie Library of Pittsburgh's Job & Career Education Center

Abstract

This article describes the Job & Career Education Center (JCEC) tutorial project completed in September of 2012. The article also addresses the website redesign implemented to highlight the tutorials and improve user engagement with JCEC online resources. Grant monies made it possible for a Digital Outreach Librarian to create a series of tutorials with the purpose of providing job-related assistance beyond the JCEC in the Carnegie Library of Pittsburgh—Main location. Benchmarking, planning, implementation, and assessment are addressed. A set of best practices for all libraries (public, academic, school, special) are presented. Best practices are applicable to tutorials created with software other than Camtasia, the software used by the JCEC project.