Modeling Variability in the Performance Perspective of Business Processes

Abstract

The modeling and management of business processes often leads to the definition of several variants of the same process. This variability can be reflected in different process perspectives such as control-flow, data, resources or performance. The management of process variants can be a laborious, time-consuming and error-prone task since they require a high coordination in the management of each variant and in most cases this management is done manually. For this reason, many proposals have been developed to deal with the variability of business processes. However, none of them covers in detail the variability in the performance perspective, which is concerned with the definition of performance requirements usually specified as a set of Process Performance Indicators (PPIs). This variability can be reflected in the form of repetitive and redundant PPI definitions, and can lead to errors and inconsistencies in PPI definitions. To address this problem, in this article we propose a detailed PPI variability classification and a formalization of how PPIs can be modeled together with the variability of other process perspectives. To this end, we considered variability management approaches, called by restriction and by extension, and we illustrated our proposal by integrating it with existing variability modeling languages. An evaluation conducted in two scenarios shows the feasibility and usefulness of our proposal.

Keywords

• Business process
• performance indicators
• performance management
• PPIs
• process performance
• variability management and modeling