Stress and organisational citizenship behaviours in Indian business process outsourcing organisations

Abstract

This study investigates the direct effect of organisational stress (as measured through ASSET) on organisational citizenship behaviours (OCBs). A sample of 402 operators was taken from business process outsourcing (BPO) organisations located in northern India. The authors hypothesised that there is a negative relationship between organisational stress and OCBs. Results of multiple regression analysis showed that stress had significant negative impact on OCBs. The implications for managers are discussed.

Keywords

• Organisational stress
• Organisational citizenship behaviours
• BPO industry in India
• ASSET (an organisational stress screening tool)