(En)jeux autour des outils de gestion numériques

Abstract

Based on a qualitative survey relying on interviews conducted with 30 administrators and 23 technical directors, this article aims to grasp the modalities and effects of the diffusion of digital information systems within subsidized theatrical organizations, marked by a rationalization process. To this end, it examines the various ways in which these managers, who are the main relays for managerial logic, implement these management tools, and their effects on working practices and relations. The study shows how such tools, including Entreprise Resource Planning packages, are used for resource planning and cost control purposes. They thus occupy a central place in the activity of technical directors and administrators by allowing them to control the production chain and to reinforce their professional legitimacy. Finally, this article allows us to understand the way in which these managerial devices participate in the reconfiguration of the forms of management as well as of the power relationships between these managers.

Keywords

• managers
• theatrical organisation
• digital information system
• management tools
• rationalisation